baggage
Find out about our allowances for hold & hand baggage, excess baggage rates, what you can and cannot take with you and what to do if your bags are lost or stolen. Don't forget - if your bags are lost you can use our new online baggage tracing facility (Worldtracer). Just enter the PIR number, given to you when you reported your baggage as lost, along with your surname and the Worldtracer online baggage tracing system will do the rest!
seating
Read about our costs for pre-allocated standard and extra legroom and how to pre-book standard and extra legroom seats.
medical & special requirements
Monarch aim to accommodate, whenever possible, passengers travelling that may have special needs, such as reduced mobility. Please contact us, ideally before booking, or at least 48 hours prior to travel. Any requests received later than this cannot be guaranteed. Read on to find out more about flying with medical or special requirements and medical conditions which may or may not prevent you from flying.
check-in & identification
Find out about when you can check-in, when check-in closes and what ID/documents you need to check-in with.
online check-in - scheduled flights only
Find out all about our online Check-in functionality with advise of how to use it and on which routes you can use it.
booking
Find out all about booking flights on flymonarch.com including tips on booking flight extras such as extra legroom seats and airport lounges and the benefits of registering with us, as well as PayPal payment faqs.
food & drink
Find out what's currently being served on our delicious on-board menu and how to purchase food onboard.
customer services
Find out how to raise a complaint with us and information on what to do if you experience various problems with your trip.
flying with children & pets
Find out about flying with children or infants on Monarch including flying with children/infants who have special needs/requirements, unaccompanied minors and Portuguese nationals and non-Portuguese residents.
website help
If you're having trouble using flymonarch.com and need help with queries such as increasing / decreasing text size, which screen resolution to use, unsubscribing from email updates and paying with credit/debit cards then these faqs should help you out.
fares, taxes & charges
Find out about pricing of flights, how to save yourself money, all of our fees/charges and information about taxes.
press office faqs
If you have a press or media enquiry then check out our faqs (please note this is for members of the media only).
